Refund policy

Cancellation & Return Policy

All fresh flower orders are non-refundable once prepared or delivered, as flowers are perishable goods.

If you need to cancel your order, please contact us at least 24 hours before the scheduled delivery or pickup time. Cancellations made within this period may be eligible for a full refund.
Same-day or last-minute cancellations are not refundable.

Workshop bookings are transferable but non-refundable.
If you are unable to attend, you may:
- Send a friend in your place, or
- Request to reschedule to another available session (minimum 72 hours’ notice required).
Cancellations with less than 72 hours’ notice cannot be credited or refunded.

A non-refundable deposit is required to secure your wedding or event booking.
In the event of cancellation, the following charges apply (calculated on the total booking value, including the deposit):
- More than 8 weeks before the event: 20% of the total booking is non-refundable.
- 6–8 weeks before the event: 50% of the total booking is non-refundable.
- 2–6 weeks before the event: 80% of the total booking is non-refundable.
- Less than 2 weeks before the event: 100% of the total booking (including deposit) is non-refundable.
Changes to designs or quantities may be accommodated if requested at least 4 weeks prior to the event.

Returns are accepted for unused, non-perishable products (e.g., vases, pots, giftware) within 7 days of purchase with proof of receipt.
Items must be in original condition and packaging.
Refunds will be issued in the original payment method.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos.
We will arrange a replacement, credit, or refund at our discretion.

Custom arrangements, wedding/event florals, or bulk orders require a non-refundable deposit.
Balance payments are also non-refundable once flowers are ordered from our growers.